HIGH-IMPACT SUPERVISORY SKILLS: MAKE A DIFFERENCE

The Objective:

• Understand the important role and responsibilities of a supervisor in the organisation

• Determine effective problem-solving risk identification and analysis within their working environment

• Apply powerful interpersonal techniques to improve communication, and promotion of the safety culture

• Apply development, coaching, mentoring and feedback techniques to increase optimum people performance

• Improve the safety climate and culture across the organisation through their attitude and actions

Module 1: Understanding the Supervisory Role as a Key Member of the Organisation

As a supervisor you are a key operational role in the organisation and you need to gain an understanding of the impact you have.

Key behaviours:

• Organisational development
• Key leading and management principles
• Creating vision and initiatives
• Managing change

Topics to be covered:

• Supervisors as a master key for organisational success and
• development
• Managing or Leading?
• Creating vision and initiatives
• Inspiring change and innovations leading to continuous
• improvement
• Personal Accountability, Reliability, Integrity and Honesty

Module 2: Problem Solving, Decision Making and Delegation

Supervisors are constantly being subjected to daily problems, both from above, below and from those around. It’s essential that you have a good understanding of the principals involved with problem solving and decision making.

Key behaviors:

• Analysing situations and data
• Lateral and Vertical problem solving
• Decision making process
• Delegation skills

Topics to be covered:

• Assessing risks and analysing problems
• Problem solving and decision making process
• Job enrichment and motivation
• Mastering the art of delegation
• Dealing with diverse workforce and contractors

Module 3:  Mastering Communication and Interpersonal skills

Communication is an important supervisory skill, from dissemination to interpretation, top-down to bottom-up, to help you persuade and influence.

Key behaviours:

• Uses a variety of questioning techniques to clarify
• Uses listening skills effectively
• Able to influence and persuade through effective communication
• Uses communication to control and be assertive as needed
• Able to use various sources of communication methods, including meetings

Topics to be covered:

• Overcoming communication barriers
• The power of questions
• Active listening skills
• Developing your observation skills to influence the
• outcome/effects of others
• Persuasion and negotiation: keys to personal influence
• Conflict management: managing conflict assertively
• Effective meeting skills

Module 4:  Developing your Team and Others

As a supervisor, you will be leading a team. It’s important to realize that the team supports the supervisor. If the team is weak, or not performing then this will have implications on the effectiveness of the role.

 Key behaviours:

• Developing others
• Team dynamics
• Learning strategies
• Gain feedback skills and techniques

Topics to be covered:

• How people learn
• Team development
• Positive development: training and development planning
• Coaching and mentoring for personal and team growth
• Giving powerful feedback to increase optimum performance
• Next steps