This Training is designed for all those who have the potential and capabilities of developing into Supervisor, Team leaders and new manager’s. Whatever their job title, if they are in charge of others then they will be helped greatly by this 2 day workshop.


The Objective:

  • Understand the important role and responsibilities of a supervisor in the organisation

  • Determine effective problem-solving risk identification and analysis within their working environment

  • Apply powerful interpersonal techniques to improve communication, and promotion of the safety culture

  • Apply development, coaching, mentoring and feedback techniques to increase optimum people performance

  • Improve the safety climate and culture across the organisation through their attitude and actions

Module 1: Understanding the Supervisory Role as a Key Member of the Organisation

As a supervisor you are a key operational role in the organisation and you need to gain an understanding of the impact you have.

Key behaviours:

  • Organisational development
  • Key leading and management principles
  • Creating vision and initiatives
  • Managing change

Topics to be covered:

  • Supervisors as a master key for organisational success and
  • development
  • Managing or Leading?
  • Creating vision and initiatives
  • Inspiring change and innovations leading to continuous
  • improvement
  • Personal Accountability, Reliability, Integrity and Honesty

Module 2: Problem-Solving, Decision-Making and Delegation

Supervisors are constantly being subjected to daily problems, both from above, below and from those around. It’s essential that you have a good understanding of the principals involved with problem-solving and decision-making.

Key behaviors:

  • Analysing situations and data
  • Lateral and Vertical problem-solving
  • Decision-making process
  • Delegation skills

Topics to be covered:

  • Assessing risks and analysing problems
  • Problem-solving and decision-making process
  • Job enrichment and motivation
  • Mastering the art of delegation
  • Dealing with diverse workforce and contractors

Module 3:  Mastering Communication and Interpersonal skills

Communication is an important supervisory skill, from dissemination to interpretation, top-down to bottom-up, to help you persuade and influence.

Key behaviors:

  • Uses a variety of questioning techniques to clarify
  • Uses listening skills effectively
  • Able to influence and persuade through effective communication
  • Uses communication to control and be assertive as needed
  • Able to use various sources of communication methods, including meetings

Topics to be covered:

  • Overcoming communication barriers
  • The power of questions
  • Active listening skills
  • Developing your observation skills to influence the
  • outcome/effects of others
  • Persuasion and negotiation: keys to personal influence
  • Conflict management: managing conflict assertively
  • Effective meeting skills

Module 4:  Developing your Team and Others

As a supervisor, you will be leading a team. It’s important to realize that the team supports the supervisor. If the team is weak, or not performing, then this will have implications on the effectiveness of the role.

 Key behaviors:

  • Developing others
  • Team dynamics
  • Learning strategies
  • Gain feedback skills and techniques

Topics to be covered:

  • How people learn
  • Team development
  • Positive development: training and development planning
  • Coaching and mentoring for personal and team growth
  • Giving powerful feedback to increase optimum performance
  • Next steps

100% Money Back Guarantee

We’re so confident of the quality of our courses that we back them up with a 30-day, 100% money-back guarantee. If for any reason you are not satisfied with this course, contact us within 30 days of purchase and you will be given a full refund subject to the our terms and conditions. Go ahead! You have nothing to lose


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