Human Resource

Customer Service Excellence

Valdus Valdus
Overview
  • 12h Duration

In this fast-paced course, you will learn how to find and use the right information to understand what your customers want and what will delight them. When you know what drives loyalty, the key to success is in rigorously providing what they want and looking for any changes in needs and expectations. You will learn advanced tools and techniques to grow and nurture your customer base using the best advertising of all – word of mouth.

This training course will feature:

  •  Identify and understand the elements of a customer relationship strategy
  • Evaluate customers’ needs and the triggers and motivators that are important
  • Understand how to manage customer data and analyse it
  • Plan a customer service program to ensure customer retention and loyalty
  • Deliver consistent service and measure and demonstrate its success
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